Thomas Legal claims top prize at ESTAS 2022

Thomas Legal managed to bag 5 awards at the prestigious ESTAS Customer Service Awards 2022, the biggest awards in the UK property industry. An entire years worth of client feedback was considered and reviewed by the judges panel, with Thomas Legal coming out on top to receive the prestigious ‘Conveyancing Firm of the Year 2022’ award.

We also received Gold for the Southern Region, Best in County (Gloucester), Silver for London and Silver for the Best National Local Group.

The winners were announced at the largest event in the property industry held at the Grosvenor House in London and hosted by the country’s favourite TV property presenter Phil Spencer in front of a sellout 1,200 guests.

Now in their 19^th year the awards, which are powered by ESTAS own customer review platform, recognise the conveyancers, agents and brokers for customer service based on ratings from clients who have been through the whole moving experience. This year’s results were calculated from over 200,000 customer review ratings.

Simon David, CEO of Thomas Legal said “I am absolutely thrilled that we had been awarded the Best Conveyancing Office in the UK at the ESTAS this year.  This has of course followed our recent success at the British Conveyancing Awards and I couldn’t be happier for the staff at TL.  They have worked tirelessly this year for our valued clients and introducers and to win this against some really fierce competition is fantastic.  It may be a bit of a cliché to say that service is at the heart of everything we do but it is absolutely what we are about at TL.  We are completely fixated on our clients always receiving the best possible outcome when they deal with us and winning two national awards in one year shows our commitment to this.  I am completely in awe of my team and am extremely proud of each and every one of them.”

Phil Spencer, who has hosted The ESTAS every year since their inception in 2003 addressed the live audience “I’ve said it many times but the work of agents, conveyancers and brokers is vastly underrated by the general public and its only when clients go through the process that they understand the effort, complexity and hard work that goes into your job. Spencer concluded

“Its your passion for what you do that makes The ESTAS the most important day in the property calendar every year.”

Conveyancers were recognised in counties and regions around the UK.  National Grand Prix Awards were also announced for the Best Single Conveyancing Office in the UK.

Simon Brown Founder of The ESTAS said “When we started we wanted to create a set of property awards which were completely pure, where winners were selected solely on customer service ratings from actual transactions. Nineteen years on ESTAS is now the customer review platform of choice for property professionals and the most prestigious award a conveyancer, agent or mortgage broker can win in the property industry.”